If you purchased an item but didn't receive it: For issues like this, please submit a bug report on our Help Center or on Discord:
- On Help Center: Go to "submit a request", select "Store & Purchasing - Buying items from the store" and fill in all the details.
- On Discord: Follow our #how-to-submit-a-bug-report channel. Alternatively, you can submit a ticket from Discord by direct messaging the @LuckyVR SupportBot with the message ‘?support’ and answering all of the questions.
Once your request is received, we will look into the claim and issue a refund if a valid issue is found.
If can't make purchase on Steam: Right click PokerStars VR on Steam and select properties, make sure Steam overlay is on.If you are using Steam VR, press down the menu button on your controller and proceed to the Steam VR home page after pressing the buy button instead of taking off your headset.
Place where purchases are restricted: Belgium, Italy, Portugal, Singapore, Slovakia, South Africa, Switzerland, India, Japan, Washington State (USA). Additionally, we currently do not distribute PokerStars VR; China, Cuba, Iran, Iraq, Israel, Libya, Myanmar (Burma), North Korea, Sudan, Syria, Yemen, Zimbabwe.
Refund policy: At this time, we don't allow prop refunds or exchanges, unless there are problems with the prop itself.